FAQs
Answers to your questions.
We’re here to help.
At checkout, along with your rental fee, a deposit will be charged. This deposit will be fully refunded upon timely and undamaged return of the product(s). However, please note that the deposit will not be returned in the following cases: if the item is returned late, a late fee of $40 per day will be deducted from the deposit. If the late fee exceeds the deposit amount, you will be charged for the remaining balance. Additionally, damages beyond normal wear and tear (such as irreparable breakage or tearing, nonremovable food and wine stains) or if the item is lost or stolen, the deposit will not be returned. In these instances, you will be invoiced for the retail value of the product (excluding the deposit).
No membership required, ever.
Creating an account will save your order history and sizing information, making the reordering process easy. You will also be able to create a wish list that you can share with others. If you are placing your garments for rent on our site, you will have to create an account.
Our vision is to promote sharing rather than selling. We offer gently worn items on sale from time to time on our site. If there is a specific item you are interested in, please contact us a t hello@marigold.com and we will be happy to assist you.
We take great pride in the fastidious care of our clothing. Each garment undergoes a rigorous cleaning process conducted by our certified trusted partner dry cleaners. Our clothing is thoroughly cleaned , inspected for quality, and carefully steamed and pressed. Our cleaning agents are eco-friendly, non-toxic, and formulated to effectively eliminate viruses and bacteria ensuring that the product reaches you in impeccable condition.
Congratulations! We provide concierge service through which we can understand your needs and customize the look for you or your whole wedding party. We will provide a custom discount code that your guests can use to get special rates. Please contact us at hello@marigold.com
Fit of the garment is important to make sure that it looks amazing. We have provided a detailed sizing chart that you can use to pick the right size. For custom sizing at no cost to you, we have partnered up with TrueToForm that will allow you to provide us with exact measurements. Once we receive your measurements we will try to customize the fit to your size, however, if we determine that we cannot do so, we will reach out to you within 48 hours and provide you with alternative options. We will try our best to provide an exact fit based on your measurements. If you are in doubt about sizing, please contact us and we will work with you to figure out the right sizing for you.
There are two reasons why a garment might not fit:
- We provided a wrong sized garment- If you receive an outfit that is of different size than what you ordered, please contact us within 24 hours of delivery, and we will either send the right size via overnight express, provide you with replacement options or credit your account. In order to receive credit the item must be unworn (based on our discretion) and shipped back to us within 24 hours.
- You did not provide correct measurements- we will custom fit the garment based on your measurements. If the measurements provided to us are not accurate, we cannot guarantee the fit. In that case, we will not provide any credit or refund.
Zero! We offer free shipping for both delivery and returns. In case of last-minute orders which require expedited shipping, an additional fee will be charged.
Shipping can be very annoying, so we have made it hassle free. Please place the items back in the box or reusable mailer it came in, put the return prepaid shipping label in the clear window of the mailer or stick it on the outside of the box covering all previous labels. Drop it at any carrier location by 12pm on or before the return date of your order ensuring that the package will be returned to us on time, and get a receipt for it. That’s it, you are done.
Currently, we only ship orders in the US.
You can keep the items for 7 days hassle free. If you need them for a longer period, please contact us at hello@marigold.com and we can try to accommodate you for an extra charge.
We have made this process very easy for you. Choose your outfit, enjoy it and then return it hassle free. We take care of dry cleaning.